Never Miss a Call

• Agent Login / Logout
• Auto Attendant
• Call Park
• Call Pickup (User or Department)
• Call ACD Queue
• Caller ID
• Caller ID Name (CNAM)
• Caller ID Prefix
• Call Transfer
• Call Waiting
• Dial by Name Directory
• Directory Assistance
• Linear Cascade Distribution
• Line Position Announcements
• Never Busy / Unlimited Inbound Calls
• Queue Call Back
• Ring Delay
• Ring Group / Hunt Group
• Seven Digit Dialing
• Simultaneous Ring
• Unlimited Calling to US or Canada
• US or Canadian Numbers
• Voicemail

Manage, Train, and Track Your Users

• Account Codes
• Agent Presence
• Anonymous Call Rejection
• Attendant Console / Presence Panel
• Busy Lamp Field
• Call Screening
• Call Recording (Always & On Demand)
• Departments
• Join Call / Barge In
• Monitor / Listen In
• Music On Hold (Custom per user, call queue or company)
• Remote Phone Reboot
• Time Frames (Date, Time, Day of Week) –Company & Personal
• Visual Button Builder (SNAPbuilder)
• Visual Directory Designer
• Voicemail Copying
• Voicemail Operator Breakout
• Voicemail Sorting
• Whisper / Coaching